Case Study – Autopalace Group
Auto Palace had long been looking for a supplier of a suitable technology solution to collect data on customer movement at their showrooms.
When qualified people are rare, just employ an electronic receptionist
The Bratislava shopping center had long been lacking skilled receptionists with excellent qualifications for its office spaces. Simply put, they were not available on the job market. This led to high staff turnover and poor service operations.
MVGM Property Management Slovakia, which manages the building, asked us to thoroughly assess the situation. Based on this, we recommended the installation of e-Reception. And what was the outcome?
- Immediate provision of reception services
- Very rapid and smooth implementation thanks to prior analysis
- Highly positive feedback from tenants
- And most importantly... SAVINGS OF UP TO 45% IN OPERATIONAL COSTS
Customized receptionist
Our major contribution was that we can tailor the electronic receptionist precisely to the individual needs of our clients. We verified this with this project as well.
"According to the wishes of the clients, e-Reception at Shopping Palace can handle simple tasks like calling the office manager to more secure entry forms with identity verification using an ID card," says Erik Molčan, Senior Property Manager at MVGM in Slovakia.
Patrik Zúrik from the Slovak branch of our parent company M2C Slovakia adds: "We would like to thank our clients for their trust and the new ones for their commitment to the path of automation and process efficiency, which will save them costs."
